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Privacy Policy

Last Updated: August 6, 2025

Welcome to FogSwap​

Your privacy is fundamental to everything we do. This Privacy Policy explains how FogSwap collects, uses, and protects your information when you use our cross-chain cryptocurrency services.

The Short Version: We collect minimal data, delete it quickly (72 hours), and give you control over your privacy. We never hold your funds, and we're transparent about everything we do.

🎯 Our Privacy Principles​

Minimal Data Collection​

We only collect information that's absolutely necessary to provide our services and ensure regulatory compliance.

Automatic Deletion​

Transaction data is automatically deleted after 72 hours, with no manual intervention required.

User Control​

You have options to delete your data immediately and control what information we process.

Transparency​

We're clear about what we collect, why we collect it, and how long we keep it.

📊 Information We Collect​

Transaction Data​

When you use FogSwap for cryptocurrency swaps, we automatically collect:

  • Wallet addresses: Source and destination addresses for your transactions
  • Token information: Types and quantities of tokens being swapped
  • Transaction details: Swap amounts, routing information, and completion status
Why We Collect This

This information allows us to process your transaction, provide customer support, and meet regulatory compliance requirements.

Support Communications​

If you contact our support team, we may collect:

  • Contact information: Email address or messaging platform handle
  • Support requests: Details about your issue and our correspondence
  • Order IDs: Transaction identifiers you provide for assistance

Website Usage​

We automatically collect basic information when you visit our website:

  • Technical information: Browser type, operating system
  • Usage patterns: Pages visited and time spent on our services
  • Security data: Information to protect against fraud and abuse
No Cookies

Unlike most websites, FogSwap doesn't use cookies or tracking scripts on our main service pages.

🕐 How Long We Keep Your Data​

Standard Retention: 72 Hours​

All transaction data is automatically deleted after 72 hours, no exceptions for standard operations.

Extended Retention for Support​

If you have an active support case, we may retain relevant data until your issue is resolved, then it's immediately deleted.

User-Controlled Deletion​

You can request immediate deletion of your transaction data through our "Working Our Magic" page during transaction processing.

Important Trade-off

Choosing immediate deletion may make it harder for our support team to help resolve any issues with your transaction.

What Happens After Deletion​

Once data is deleted from our systems:

  • It cannot be recovered by FogSwap
  • Exchange partners may still have records for their portion of the transaction
  • Blockchain records remain public (as they always are)

🛡️ How We Protect Your Information​

Security Measures​

  • Encryption: All data is encrypted in transit and at rest
  • Access controls: Strict limitations on who can access data
  • Secure servers: Data stored on protected, monitored systems
  • Regular audits: Ongoing security assessments and improvements

Partner Security​

  • Vetted exchanges: All partners undergo thorough security reviews
  • Separate data: Each exchange only sees their portion of transactions
  • Compliance requirements: Partners must meet our security standards

🤝 Information Sharing​

We Never Sell Your Data​

FogSwap does not sell, rent, or trade your personal information to third parties for marketing purposes.

When We Share Information​

With Exchange Partners

  • Only the minimum data needed to process your transaction
  • Each partner sees only their portion of the swap
  • Partners have their own privacy policies and data handling procedures

With Service Providers

  • Technical service providers who help operate our platform
  • All providers are bound by strict confidentiality agreements
  • Data is only shared for specific operational purposes

For Legal Compliance

  • When required by law enforcement with valid legal requests
  • To comply with applicable regulations and court orders
  • To investigate fraud, security issues, or violations of our terms

Geographic Restrictions​

We block access from certain regions to comply with international sanctions and local laws.

🎛️ Your Privacy Rights​

Data Access​

You can request information about what data we have collected about you.

Data Deletion​

You can request immediate deletion of your transaction data during processing or contact us for post-transaction deletion.

Data Correction​

If any personal information we have is incorrect, you can request corrections.

Communication Preferences​

You can opt out of any marketing communications (though we rarely send them).

Questions and Complaints​

You can contact us about any privacy concerns or exercise your rights by contacting our support team.

👶 Protection of Minors​

Age Requirements​

FogSwap's services are not intended for users under 18 years of age.

Parental Notice​

If you're a parent and believe your child has provided us with information, please contact us immediately and we'll delete any such information.

🌐 Third-Party Services​

Our website may link to third-party services that have their own privacy policies. We're not responsible for their privacy practices.

Social Media​

If you interact with us on social media platforms, those interactions are governed by the platform's privacy policy, not ours.

🔄 Policy Updates​

How We Update This Policy​

  • We may update this policy to reflect changes in our practices or legal requirements
  • The "Last Updated" date at the top shows when changes were made
  • Continued use of our services means acceptance of the current policy

Notification of Changes​

  • Significant changes will be clearly noted on our website
  • We'll provide reasonable notice before implementing major changes

📞 Contact Us​

Privacy Questions​

For questions about this Privacy Policy or our privacy practices:

Data Requests​

To exercise your privacy rights or request data deletion, contact our support team with your Order ID and specific request.

Legal Basis

This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other international privacy regulations. Your use of FogSwap's services constitutes acceptance of this policy.