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User Rights & Data Control

Last Updated: August 6, 2025

Your Data, Your Control​

At FogSwap, we believe you should have complete control over your personal information. This guide explains your rights regarding data privacy and how to exercise them with our platform.

Bottom Line: You have extensive rights over your data, and we make it easy to exercise them.

🎛️ Your Privacy Rights​

Right to Information​

What You Can Know

  • What personal data we collect about you
  • Why we collect it and how we use it
  • Who we share it with (if anyone)
  • How long we keep it
  • Your rights regarding the data

How to Exercise This Right Contact our privacy team with your Order ID or transaction details, and we'll provide a complete summary of what data we have about you.

Right to Access​

What You Can Access

  • All personal data we've collected about you
  • Transaction records we still have in our systems
  • Support communications and case history
  • Data processing details and purposes

How to Request Access Send a data access request to our privacy team. We'll provide all available information within 30 days.

Right to Correction​

What You Can Correct

  • Incorrect personal information in our records
  • Inaccurate transaction details (where possible)
  • Contact information for support cases
  • Any other factual errors in your data

How to Request Corrections Contact support with details of the incorrect information and what it should be. We'll update our records promptly.

Right to Deletion​

What You Can Delete

  • Transaction data during processing (immediate deletion option)
  • Personal information after transaction completion
  • Support case records after resolution
  • Any optional data you've provided

How to Request Deletion

  • During transactions: Use the immediate deletion option on our processing page
  • After transactions: Contact support with your Order ID and deletion request
  • Support data: Request deletion after your case is resolved
Deletion Limitations

Once data is deleted, it cannot be recovered for any reason, including to help resolve transaction issues. Consider this carefully before requesting deletion.

⚙️ Data Control Options​

Privacy-First Data Management​

Your Data, Your Control Contact our support team anytime to request deletion of your order information from our systems.

How It Works​

  • Save your Order ID when completing a transaction
  • Contact support via Twitter or Telegram
  • Request deletion using your Order ID
  • We'll confirm once your data is removed

What We Delete​

  • Transaction details
  • Order history
  • Associated metadata
  • All related records

Important Notes​

  • Standard data retention: 72 hours (auto-deleted)
  • Manual deletion available anytime before auto-deletion
  • Once deleted, we cannot assist with transaction issues
  • Keep your own records if needed for tax/compliance
Privacy Tip

For maximum privacy, use our Private Mode and request data deletion after successful completion.

📧 Communication Controls​

Support Channel Preferences​

Available Channels

  • Telegram (uses your handle)
  • Twitter (uses your handle)