Skip to main content

▫️ Sent the wrong token


Sent the Wrong Token?​

Immediate Action Required

  • Contact support immediately with your Order ID
  • Time is critical - the sooner you contact us, the better
  • Include specific details about what you sent vs. what was expected

Information to Provide

  • Your Order ID (most important)
  • Transaction hash of the wrong token deposit
  • What token you sent (e.g., USDT instead of ETH)
  • What token was expected
  • Amount sent

Recovery Possibilities

  • Recovery is possible but not guaranteed
  • Success depends on the specific tokens involved
  • Some tokens may be automatically convertible
  • Others may require manual intervention from exchange partners

Why This Happens

  • Similar token symbols (e.g., USDT vs USDC)
  • Wrong network selection (e.g., ERC-20 vs BEP-20)
  • Copy/paste errors
  • Wallet interface confusion

Prevention Tips

  • Always double-check the token type before sending
  • Verify you're on the correct blockchain network
  • Send a small test amount first for large transactions
  • Copy addresses carefully to avoid typos
  • Take time to review all details before confirming