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▫️ Additional FAQs


"Can I send from an exchange account?"​

Short Answer: No, avoid sending from exchange accounts.

Why This Causes Issues

  • Exchange accounts may prevent automatic transaction detection
  • Smart contract addresses can interfere with processing
  • May cause delays or failed transactions
  • Makes recovery more difficult if issues occur

What To Do Instead

  • Always send from your personal wallet (MetaMask, Trust Wallet, etc.)
  • If you already sent from an exchange, contact support with your Order ID
  • Manual processing may be required

"Can I send a different amount than quoted?"​

Yes, but with limitations

  • Recommended range: Within ±5% of the quoted amount
  • Small variations: Usually processed automatically
  • Large differences: May cause processing delays or failures
  • Too little: May not meet minimum exchange requirements
  • Too much: Excess amount may not be returned

Best Practice: Send the exact amount shown in your quote for fastest processing.

"Why do prices change between quote and completion?"​

Price fluctuations are normal due to:

  • Market volatility: Crypto prices change constantly
  • Processing time: Even 5 minutes can see price movements
  • Exchange rates: Different exchanges have different prices
  • Liquidity: Available liquidity affects final rates

Protection measures:

  • Quotes include estimated slippage
  • Large price movements may pause transactions
  • Private mode provides more stable pricing due to longer processing time

"Is my transaction really anonymous in private mode?"​

Yes, when used correctly

  • Neither exchange sees both sides of your transaction
  • Random bridge tokens break the connection
  • One-time addresses prevent linking
  • No account required means no personal data collected

Important notes:

  • Your wallet addresses are still visible on their respective blockchains
  • Use different wallets for additional privacy
  • Consider using privacy-focused wallets
  • Private mode protects the swap itself, not the wallet history

"What networks does FogSwap support?"​

115+ blockchains including:

  • All major Layer 1s (Bitcoin, Ethereum, Solana, BSC, etc.)
  • Popular Layer 2s (Arbitrum, Optimism, Polygon, Base)
  • Emerging networks (Sui, Aptos, Near)
  • Thousands of tokens across all networks

Full list: Visit FogSwap.com for the complete, up-to-date list of supported networks and tokens.

"How long is my order ID valid for tracking?"​

Order ID tracking:

  • Active tracking: Available during transaction processing
  • Historical data: Retained for 72 hours after completion
  • Extended retention: Additional 72 hours if support case is opened
  • Automatic deletion: Data permanently deleted after maximum retention period

Save your Order ID immediately for reference and support purposes.

"What if I need to cancel my transaction?"​

Before sending funds: Simply don't send to the deposit address - it will expire in 24 hours

After sending funds:

  • Standard mode: Usually cannot be cancelled once processing begins
  • Private mode: May be possible during intake phase
  • Contact support immediately with your Order ID
  • Cancellation success depends on processing stage

Refund policy: Cancelled transactions may incur processing fees depending on the stage of completion.

"Is FogSwap safe to use?"​

Security measures:

  • Non-custodial: We never hold your funds
  • Partner audits: All exchange partners are thoroughly vetted
  • Bug bounty: Up to $10,000 rewards for vulnerability reports
  • Regular audits: Ongoing third-party security assessments
  • Compliance: Full AML and regulatory compliance

User responsibility:

  • Verify all addresses before sending
  • Use secure, updated wallets
  • Keep your private keys safe
  • Follow security best practices